Property Turnover & STR Rental Operations Consulting
You're Running a Hospitality Business. It's Time to Operate Like One.
Property Turnover & STR Rental Operations Consulting
Turnover Operations System - We design a complete, end-to-end turnover protocol for your properties. This includes a master turnover checklist, a cleaner briefing guide, a property-specific inventory list, a photo documentation standard, and a staged inspection process. Every turnover runs to the same standard, regardless of who is executing it.
SOP Library for Your Entire Operation - Every recurring task in your STR business gets documented. Cleaner onboarding, maintenance request handling, guest communication templates, supply restocking, seasonal property prep, all of it written into clear, easy-to-follow standard operating procedures your team can execute without you.
Vendor and Cleaner Management Framework - We build the structure your vendor relationships have been missing. This includes service agreements, performance expectations, communication protocols, and accountability systems. Your cleaners, handymen, and contractors know exactly what's expected, and there's a process in place when they don't deliver.
Guest Communication System - We design a branded, consistent guest communication flow from booking confirmation to post-stay review request. Templated messages, automated touchpoints, check-in instructions, house rule reminders, and a welcome experience that earns five-star reviews, built once, running continuously.
Supply Chain and Inventory Management - No more running out of paper towel the night before a turnover. We set up an inventory tracking system, establish par levels for each property, and create a restocking workflow so your properties are always guest-ready without last-minute scrambles.
Team and Contractor Coordination - We establish the communication structure, scheduling system, and accountability rhythm that keeps your team moving without you at the centre of every conversation. Whether you have one cleaner or a team of ten, the right structure means things get done, on time, to standard.
Performance Reporting and KPIs - We build the reporting framework your business needs to make smarter decisions. Occupancy rate, average revenue per booking, turnover cost per property, guest satisfaction trends, maintenance spend, and review performance, tracked, reported, and reviewed so you always know how your portfolio is performing.
Operational Scaling Roadmap - When you're ready to add doors, we make sure your systems are ready first. We assess your current operational capacity, identify the gaps that would break under increased volume, and build the infrastructure that makes scaling your portfolio manageable, not terrifying.
The Solutions — What We Put in Place
An Online Business Manager is not a property manager. We don't collect rent, sign leases, or respond to guests on your behalf. What we do is build and manage the operational infrastructure that makes your property management run like a real business — so you can step back from the daily grind and lead with strategy.
STR Operations Audit - We begin with a comprehensive review of your current operation. How are turnovers being managed? What exists in writing versus what lives in your head? Where are guests having inconsistent experiences? What is your team accountable to? The audit gives us the full picture — and a clear action plan.
Systems Design and SOP Build - Based on the audit, we design and document the systems your operation needs. Turnover checklists, cleaner onboarding guides, guest communication templates, inventory standards, inspection protocols — everything your team needs to execute at a consistent, high standard without your constant involvement.
Vendor and Team Onboarding - New systems only work if your team is aligned with them. We facilitate the onboarding of your vendors and staff to the new processes — clear expectations, documented standards, communication structures, and accountability checkpoints so everyone knows the new rules of engagement.
Tool and Workflow Implementation - We identify and implement the right tools for your operation — property management software, task management, automated guest messaging, inventory tracking, and team communication platforms — and we connect them into a cohesive operational workflow.
Performance Monitoring and Reporting - Once systems are live, we track what matters. Monthly reporting on key performance indicators gives you real visibility into your portfolio — what's performing, what's underperforming, where costs are climbing, and where the opportunity lies.
Ongoing OBM Support (Retainer) - On a fractional basis, your OBM stays in your corner — monitoring operations, managing escalations, optimizing systems as your portfolio grows, and ensuring that your STR business continues to run efficiently month after month. You get the operational leadership of a seasoned business manager without the full-time overhead.